FAQ’s

How do I pay?

Our website is set so that all orders can be paid via PayPal, safely and securely. We can also accept bank transfer or cash on collection. If you would like to pay another way please get in touch and and invoice will be sent across with all the details of how to pay.

How big are the bandannas/bows etc?

All the sizes can be found in the description on the individual pages for each product.

Do I have to buy in bulk?

No, not all. We tend to sell all our items in bulk. But we also have a lot of customers who are dog owners, that buy from us. For more information or prices, please get in touch.

Is postage extra?

All orders include 2nd class recorded delivery, via Royal Mail. When your order has been sent, you will receive a tracking code.

For orders outside the UK, there will be an additional charge. Please get in touch for more information.

How long will it take for my order to arrive?

We aim to dispatch products within 2-3 days, via Royal Mail thereafter please allow 2-3 working days for delivery to a U.K. Mainland address.

Can I return my order if I am unhappy?

We hope that you will be happy with your order. But if for any reason this is not the case then please get in touch – hopefully we can rectify the situation. If you still feel you’d like to return the goods for a refund please let us know and we’ll supply you with our address for a return.

Goods should be returned in an UNUSED condition within 7 days for a refund of the purchase price. Please ensure you return the goods using recorded postage, as if lost you may need to claim from Royal Mail. In the case of a return you will be responsible for the return postage costs.

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